Gloucestershire's original solely Mtg Supplier, Gaming Bear now with 20+ years of business experience, began his Magic the Gathering specialisation in Cheltenham at his Game Store back in 1996.

Store Policies

Return Policy You may return most new, unopened items sold and fulfilled by Bear Hobbies within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Orders can be cancelled at any time prior to dispatch with our courier, examples of exceptions to this are that if you have requested a special product, for instance a special artist signed card or something like an Artists original piece bought in to suit your personalised request.

Any items which were neither incorrect nor defective will not normally be able to be returned for a refund.

 

 

Other Agreed Returns

If you wish to return an item you must contact us first and have your return approved by Bear Hobbies returns department after providing details from the receipt of when or where you purched the item(s) from us.  Any returns sent to us without pre-approval and the associated returns number will risk rejection.

Once approved we must receive goods back within 14 days of purchase. If 14 days have gone by since your purchase and you have not returned the item(s) for a refund then unfortunately we can’t accept items for refund or exchange unless previously agreed in writing with our returns department confirming the change alongside a valid returns number.

If an item has a manufacturing fault, or if previously agreed as an exception to the normal rules by our returns department by the issuance of an associated returns number, then in that circumstance we will accept an item return with its returns number.

To be eligible for a return, your item must be unused and in the same condition that you received it, or returned showing the manufacturing fault within the product.

Sealed product and accessories must be returned in their original packaging, undamaged and unopened.

Do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable).

Partial refunds may be offered if such an item is not in its original condition, has damaged or missing parts for reasons not due to our error, in those cases we may not be be able to issue any or just a partial refund due to the item(s) condition, except in exceptional cases as previously agreed with our returns department with the issuance of a returns number.

Any item that is returned more than 14 days after delivery (if approved by Bear Hobbies returns department for return) will only be refunded in exceptional circumstances and purely at the discretion of our returns department.

 

For any unwanted purchases or instances where there is no fault/problem with the order then returns will be dealt with as if they were a buylist product. Customers returning unwanted items bought from us will receive the agreed refund or store credit equal to the lesser of our previous selling price minus a 50% restocking fee or our current buy price with a similar restocking fee, whichever is lower and subject to prior approval and  value confirmation by our returns department with a valid returns number and within our usual 14 day returns period.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received and checked your returned item(s). We will also notify you of the approved or rejected status of your refund.
If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card, original method of payment or the addition of Store Credit to your in store account within a certain amount of days. Refunds for unwanted purchases or where there is no fault/problem with the item(s) will be refunded as Store Credit onto your account.

Late or missing refunds (if applicable)
There is often some processing time before a refund is posted.
If you’ve not received your refund within 7 working days of confirmation from the returns department, please contact us at mtgbear@hotmail.com


Exchanges (if applicable)
We only replace items if they are defective or damaged with a valid returns number and within our usual 14 day period.  Damaged/defective items can only be sent back in exchange for the same item or another item which we feel is of a similar credit value if we no longer have stocks of the original item(s) available to replace the item(s), to organise an exchange or replacement please send us an email to: mtgbear@hotmail.com and await confirmation that you can then send your item to: Bear Hobbies Warehouse, 20 Mathews Way, Paganhill, Stroud, Gloucestershire, GL5 4ED.


You will be responsible for paying for your own shipping costs for returning your item unless the item is faulty or it has been otherwise agreed with the returns department prior to you sending the item(s) with the associated returns number, then you do not need to pay for shipping.
If you are shipping an item, we advise using a trackable shipping service or purchase shipping insurance. We can’t guarantee that we will receive your returned item(s) and no refunds/exchanges will be given for items that do not arrive with us.

 

Liability for any supplemental cost incurred by a customer caused by delay/lost/misrouted orders

Bear Hobbies is not liable for any supplemental costs as we consider any order delivered when it is sent via a reliable courier such as Royal Mail or another method chosen by the customer which is not our safe kerbside pickup service.

Also Bear Hobbies is not liable for pre-order issues where the items are not delivered to us (for some reason) for sale to the customer, if this happens then we reserve the right to refund the original pre-order purchase price to the customer in lieu of the missing product(s).

 

Refunds Refunds are requested after we receive and process your return with it's associated returns number. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you pay by:

Your refund will go to:

... time until return is processed:

Credit Card

Credit Card

3-5 business days

Bank Account

Bank Account

Up to 10 business days

Check OR

Money Order

Store Credit Balance
(to request a check, email us)

1 business day

Your Privacy Bear Hobbies is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. Please read on for more details about our privacy policy.

What information do we collect? How do we use it? When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. You agree to be added to our mailing list for future promotions and deals. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. All emails are sent through ConstantContact and you may opt out if you wish to no longer receive newsletters from us or our MTG partners.

How does Bear Hobbies protect customer information? We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about "cookies"? "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.

Will Bear Hobbies disclose the information it collects to outside parties? Bear Hobbies does not sell, trade, or rent your personal information to companies not affiliated with Bear Hobbies. Bear Hobbies may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.

Bear Hobbies may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Bear Hobbies, our users, or others.

In Summary Bear Hobbies is committed to protecting your privacy. We use the information we collect on the site to make shopping at Bear Hobbies .com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your Consent By using our Web site, you consent to the collection and use of this information by Bear Hobbies , Inc. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Bear Hobbies also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and Bear Hobbies has no control or influence over their policies. Please check the policies of each site you visit for specific information. Bear Hobbies cannot be held liable for damage or misdoings of other sites linked or otherwise.

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